Backroad GPS Maps Customer Guide: 60-Day Guarantee, Returns, Replacements...

All GPS Maps are Covered by a 60-Day Guarantee!

Shop with confidence and know you are getting the latest version of Backroad GPS Maps. All GPS Maps are covered by a 60-day guarantee! Registered users can also replace a damaged or lost SD card after the 60-day period has expired (certain fees apply). Contact our tech support for details.

If a new version is available within 60 days from the date of registration or update purchase, you can download our new maps FOR FREE. 

RETURNS - What is your return policy on Backroad GPS Maps?
We will not accept returns on any digital products if the packaging is open. However, we will offer an exchange for the identical product if the one you received is defective or if you want to replace your provincial SD card with one of our combo versions (you will have to pay the difference to upgrade the regional titles). Proof of purchase is required.

REPLACEMENTS - What if my Backroad GPS Map SD card no longer works?
Damaged SD cards can be exchanged under the following guidelines:

• If the damage to the SD card happens within 60 days from the date of purchase (registration and proof of purchase required), we will replace your SD card for free. You will need to return the defective SD card to us in its original packaging.
• If the damage to the SD card happens after 60 days, but within one year of purchase (registration and proof of purchase required), a fee will be charged for the new SD card. You will need to return the defective SD card to us in its original packaging.

  The customer is responsible for all return shipping charges for the product. A replacement item will be issued once we receive the returned merchandise.
  
  

RESALE - What if I buy a second-hand Backroad GPS Map from someone?
If you buy or are given a second-hand SD card, we cannot support it because the license is registered to another user’s account. These cards cannot be used for updates or the computer maps for downloads.

UPGRADES - Can I upgrade my provincial GPS Map to one of the Combo GPS Maps?
Yes. You will need to call us, pay the price difference and send us the old card to update it. Contact our tech support for details.

SD CARD SIZES - Can I purchase a larger SD card for my maps?
Yes. You can upgrade your card size to 16GB or 32GB for a fee.
Contact our tech support for details.

EXCHANGES - Can I exchange my SD card for a DVD or DVD for an SD card?
Yes. DVDs can be exchanged for SD cards for a fee. Unfortunately, we no longer offer DVD versions of our maps.
The customer is responsible for the return shipping charges for the product. A replacement item (including a new unlock key) will be issued once we receive the returned merchandise. The old unlock key will be deactivated upon receipt of the new unlock key.

GROUPS - Do you offer any discounts for SAR/Police/Fire/Military?
Yes. We have a clubs and organizations discount for these types of groups. Contact our customer support for more information.

MAP UPDATES - How can I send you GPS tracks and waypoints for missing data or corrections?
We offer free updates for GPS users in exchange for tracks and waypoints. New trails, campsites, boat launches, gates, or other Points of Interest help us improve our maps by relying on user-supplied data from the backcountry.
Please see the Map Updates page for more details.