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troubleshooting [2018/01/26 17:43]
admin [Mac]
troubleshooting [2018/11/06 17:45]
admin
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 You will need access to the license files located on your microSD inside the Garmin folder.\\ You will need access to the license files located on your microSD inside the Garmin folder.\\
 [[register_your_microsd_card|http://​www.backroadmapbooks.com/​wiki/​doku.php?​id=register_your_microsd_card]] [[register_your_microsd_card|http://​www.backroadmapbooks.com/​wiki/​doku.php?​id=register_your_microsd_card]]
 +
 +===== Connecting GPS to Computer =====
 +When connecting your GPS to the computer you will need to use a USB cable.\\
 +When you plug your GPS into the computer it will put it into MASS STORAGE MODE allowing you to see the contents of the Device and the SD card inserted.\\
 +<​bootnote>​If your GPS is older you may need to manually set it to Mass Storage Mode under settings:</​bootnote>​
 +{{::​60_3.gif?​200|}}
 +<​bootnote>​In MASS STORAGE mode the Unit will display an icon on the screen indicating it is connected via USB.</​bootnote>​
 +{{::​usb.jpg?​400|}}
 +<​bootnote>​When connected to your computer it will show you 2 drive letters on a Windows PC, 1 for the Unit and 1 for the SD card.</​bootnote>​
 +{{::​insert-sd.png?​400|}}
 +
  
 ===== Map Setup ===== ===== Map Setup =====
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 Unauthenticated means the license file has not been imported into Garmin basecamp, you will need to import the .gma file found in your account or on your microSD card's Garmin folder.\\ Unauthenticated means the license file has not been imported into Garmin basecamp, you will need to import the .gma file found in your account or on your microSD card's Garmin folder.\\
 +[[https://​backroadmapbooks.com/​wiki/​doku.php?​id=pc_computer_map_installation#​unlock_maps|How To Unlock Maps]]\\
 Locked maps mean there is no license file found for the mapset loaded in basecamp, importing your .gma license file will allow you to unlock the maps fully.\\ Locked maps mean there is no license file found for the mapset loaded in basecamp, importing your .gma license file will allow you to unlock the maps fully.\\
  
 <​bootnote question>​**Garmin Basecamp doesnt show any detail even after unlocking the maps?​**</​bootnote>​ <​bootnote question>​**Garmin Basecamp doesnt show any detail even after unlocking the maps?​**</​bootnote>​
  
-Once the map has been loaded and unlocked in basecamp you will need to adjust the detail level settings.\\+Once the map has been loaded and unlocked in basecamp you will need to [[https://​backroadmapbooks.com/​wiki/​doku.php?​id=garmin_basecamp#​adjust_detail_level|adjust the detail level settings]].\\
  
  
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 You may need to restart basecamp to allow changes to take effect.\\ You may need to restart basecamp to allow changes to take effect.\\
  
 +
 +<​bootnote question>​Mapinstall can't find my SD card or device?</​bootnote>​
 +
 +Mapinstall will not transfer your maps to the card or device unless it has a matching license code.\\
 +If you have an SD card you will need to insert the card directly into your card reader and NOT in the GPS unit.\\
 +If you have the DVD version you will need to make sure your UnitID is correct and the maps have been unlocked correctly.\\
  
 ===== GPS Map Troubleshooting ===== ===== GPS Map Troubleshooting =====
 +If your GPS is not reading the maps correctly on the unit here are some things to check:\\
 +==== Check Unit SD card size Limits ==== 
 + ​[[https://​backroadmapbooks.com/​wiki/​doku.php?​id=max_card_size_legacy_gps_units|Legacy]] - [[https://​backroadmapbooks.com/​wiki/​doku.php?​id=max_card_size_automotive_gps_units|Automotive]] - [[https://​backroadmapbooks.com/​wiki/​doku.php?​id=max_card_size_outdoor_gps_units|Outdoor]] \\
 +**Backroadmapbooks comes on an 8GB sd card**
  
 +**Soft boot:** Remove SD > Replace Batteries > Hold for 5 secs to Power Off > Power Back Up Fully > Power Back Down > Insert SD > Replace Batteries > Power Back Up
  
-Here are some additional steps to make sure your maps are working correctly:​\\+**Firmware Update:** Google "​Garmin Express"​ and install the freshest Firmware for your Unit. Firmware is what makes the Unit work. So it is important ​to have the latest software for your unit at all times. Make sure you take the SD card out of your unit before updating your GPS device.
  
-  1- Does your unit take the big or the small card?+**Overwritten SD Card:** Did you send anything to your unit? if yes you might have overwritten the SD Card with alternate map data.  
 + 
 +**Defective Adapter:** If your Unit requires the bigger card and if you have a faulty adapter, the SD Card won't be read by the unit. Try a different Adapter if one is handy. Otherwise purchase a new one at any Superstore, Walmart, Futureshop, Best Buy. 
 + 
 +Here are some additional steps to make sure your maps are working correctly:​\\ 
 +<​bootnote question>​Does your unit take the big or the small card?</​bootnote>​
  
 If it takes the big card, make sure you have inserted the small card in the big card first (the big card is just an adapter).\\ If it takes the big card, make sure you have inserted the small card in the big card first (the big card is just an adapter).\\
 Restart your unit and see if you see the maps now.\\ Restart your unit and see if you see the maps now.\\
  
-  2- Is your SD card inserted properly?+<​bootnote question>​Is your SD card inserted properly?</​bootnote>​
  
 SD CARD: Make sure you have pushed it firmly in the slot.\\ SD CARD: Make sure you have pushed it firmly in the slot.\\
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 Restart your unit and see if you see the maps now.\\ Restart your unit and see if you see the maps now.\\
  
-   ​3- ​What scale are you currently zoomed to?+<​bootnote question>​What scale are you currently zoomed to?</​bootnote>​
  
 Zoom in and see if you see the black symbols. If you see the black symbols you are seeing our maps.\\ Zoom in and see if you see the black symbols. If you see the black symbols you are seeing our maps.\\
  
-  4- Is the unit reading the SD card?+<​bootnote question>​Is the unit reading the SD card?</​bootnote>​
  
 Go to Map Setup>​Map Information and confirm that our maps are being read by the unit and that they are enabled.\\ Go to Map Setup>​Map Information and confirm that our maps are being read by the unit and that they are enabled.\\
 Different GPS units will have different settings so you may need to consult the manual to find the correct option to view the installed maps.\\ Different GPS units will have different settings so you may need to consult the manual to find the correct option to view the installed maps.\\
  
-  5- Did you send "​anything"​ (like way points or tracks) to your SD card? +<​bootnote question>​Did you send "​anything"​ (like way points or tracks) to your SD card?</bootnote>
- +
-If you did, you might have overwritten the card with "no maps", by having the "​maps"​ box selected in MapSource/BaseCamp. No fear, if you have your SD card registered, you can rebuild the card.\\ +
- +
-**If your unit is not recognizing the SD card still do the following:​** +
- +
-  1- Soft boot: Remove SD > Replace Batteries > Hold for 5 secs to Power Off > Power Back Up Fully > Power Back Down > Insert SD > Replace Batteries ​Power Back Up+
  
-  2- Firmware Update: Google ​"Garmin Express" ​and install ​the freshest Firmware for your UnitFirmware is what makes the Unit work. So it is important to have the latest software for your unit at all times. Make sure you take the SD card out of your unit before updating your GPS device.+If you did, you might have overwritten the card with "no maps", by having ​the "​maps"​ box selected in MapSource/​BaseCamp.\\ 
 + No fear, if you have your SD card registered, ​you can [[rebuild_card|rebuild ​the card]].\\
  
-  3- Overwritten SD Card: Did you send anything to your unit? if yes you might have overwritten the SD Card with NO Maps. Confirm by checking the size of the gmapsupp.img file on your Unit. 
  
-  4- Defective Adapter: If your Unit requires the bigger card and if you have a faulty adapter, the SD Card won't be read by the unit. Try a different Adapter if one is handy. Otherwise purchase a new one at any Superstore, Walmart, Futureshop, Best Buy. 
  
 ===== Routing with backroadmapbooks ===== ===== Routing with backroadmapbooks =====
  • troubleshooting.txt
  • Last modified: 2018/11/06 17:45
  • by admin