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troubleshooting [2018/01/26 17:43]
admin [Mac]
troubleshooting [2018/01/26 17:45]
admin [GPS Map Troubleshooting]
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 You may need to restart basecamp to allow changes to take effect.\\ You may need to restart basecamp to allow changes to take effect.\\
  
 +
 +<​bootnote question>​Mapinstall can't find my SD card or device?</​bootnote>​
 +
 +Mapinstall will not transfer your maps to the card or device unless it has a matching license code.\\
 +If you have an SD card you will need to insert the card directly into your card reader and NOT in the GPS unit.\\
 +If you have the DVD version you will need to make sure your UnitID is correct and the maps have been unlocked correctly.\\
  
 ===== GPS Map Troubleshooting ===== ===== GPS Map Troubleshooting =====
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 Here are some additional steps to make sure your maps are working correctly:​\\ Here are some additional steps to make sure your maps are working correctly:​\\
- +<​bootnote question>​Does your unit take the big or the small card?</​bootnote>​
-  1- Does your unit take the big or the small card?+
  
 If it takes the big card, make sure you have inserted the small card in the big card first (the big card is just an adapter).\\ If it takes the big card, make sure you have inserted the small card in the big card first (the big card is just an adapter).\\
 Restart your unit and see if you see the maps now.\\ Restart your unit and see if you see the maps now.\\
  
-  2- Is your SD card inserted properly?+<​bootnote question>​Is your SD card inserted properly?</​bootnote>​
  
 SD CARD: Make sure you have pushed it firmly in the slot.\\ SD CARD: Make sure you have pushed it firmly in the slot.\\
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 Restart your unit and see if you see the maps now.\\ Restart your unit and see if you see the maps now.\\
  
-   ​3- ​What scale are you currently zoomed to?+<​bootnote question>​What scale are you currently zoomed to?</​bootnote>​
  
 Zoom in and see if you see the black symbols. If you see the black symbols you are seeing our maps.\\ Zoom in and see if you see the black symbols. If you see the black symbols you are seeing our maps.\\
  
-  4- Is the unit reading the SD card?+<​bootnote question>​Is the unit reading the SD card?</​bootnote>​
  
 Go to Map Setup>​Map Information and confirm that our maps are being read by the unit and that they are enabled.\\ Go to Map Setup>​Map Information and confirm that our maps are being read by the unit and that they are enabled.\\
 Different GPS units will have different settings so you may need to consult the manual to find the correct option to view the installed maps.\\ Different GPS units will have different settings so you may need to consult the manual to find the correct option to view the installed maps.\\
  
-  5- Did you send "​anything"​ (like way points or tracks) to your SD card?+<​bootnote question>​Did you send "​anything"​ (like way points or tracks) to your SD card?</​bootnote>​
  
 If you did, you might have overwritten the card with "no maps", by having the "​maps"​ box selected in MapSource/​BaseCamp. No fear, if you have your SD card registered, you can rebuild the card.\\ If you did, you might have overwritten the card with "no maps", by having the "​maps"​ box selected in MapSource/​BaseCamp. No fear, if you have your SD card registered, you can rebuild the card.\\
  
-**If your unit is not recognizing the SD card still do the following:​**+<​bootnote warning>**If your unit is not recognizing the SD card still do the following:​**</​bootnote>​
  
   1- Soft boot: Remove SD > Replace Batteries > Hold for 5 secs to Power Off > Power Back Up Fully > Power Back Down > Insert SD > Replace Batteries > Power Back Up   1- Soft boot: Remove SD > Replace Batteries > Hold for 5 secs to Power Off > Power Back Up Fully > Power Back Down > Insert SD > Replace Batteries > Power Back Up
  • troubleshooting.txt
  • Last modified: 2018/11/06 17:45
  • by admin