Question: I am not sure how to register my GPS maps in my account?

To register your maps on our website you will need to create an account or login to your existing account.
You will need access to the license files located on your microSD inside the Garmin folder.

When connecting your GPS to the computer you will need to use a USB cable.
When you plug your GPS into the computer it will put it into MASS STORAGE MODE allowing you to see the contents of the Device and the SD card inserted.

Important: If your GPS is older you may need to manually set it to Mass Storage Mode under settings:

Note: In MASS STORAGE mode the Unit will display an icon on the screen indicating it is connected via USB.

Note: When connected to your computer it will show you 2 drive letters on a Windows PC, 1 for the Unit and 1 for the SD card.

Question: Maps show up as unauthenticated or locked in basecamp?

Unauthenticated means the license file has not been imported into Garmin basecamp, you will need to import the .gma file found in your account or on your microSD card's Garmin folder.
How To Unlock Maps
Locked maps mean there is no license file found for the mapset loaded in basecamp, importing your .gma license file will allow you to unlock the maps fully.

Question: Garmin Basecamp doesnt show any detail even after unlocking the maps?

Once the map has been loaded and unlocked in basecamp you will need to adjust the detail level settings.

In Basecamp go to View –> Toolbars and in the fly out window make sure detail level has a check mark beside it.
Once detail level is enabled you can see a drop down menu with detail level settings.
Choose highest for best results.

Use the slider on the control panel at the bottom of the basecamp screen.

You may need to restart basecamp to allow changes to take effect.

Question: Mapinstall can't find my SD card or device?

Mapinstall will not transfer your maps to the card or device unless it has a matching license code.
If you have an SD card you will need to insert the card directly into your card reader and NOT in the GPS unit.
If you have the DVD version you will need to make sure your UnitID is correct and the maps have been unlocked correctly.

If your GPS is not reading the maps correctly on the unit here are some things to check:

Check Unit SD card size Limits

Legacy - Automotive - Outdoor
Backroadmapbooks comes on an 8GB sd card

Soft boot: Remove SD > Replace Batteries > Hold for 5 secs to Power Off > Power Back Up Fully > Power Back Down > Insert SD > Replace Batteries > Power Back Up

Firmware Update: Google “Garmin Express” and install the freshest Firmware for your Unit. Firmware is what makes the Unit work. So it is important to have the latest software for your unit at all times. Make sure you take the SD card out of your unit before updating your GPS device.

Overwritten SD Card: Did you send anything to your unit? if yes you might have overwritten the SD Card with alternate map data.

Defective Adapter: If your Unit requires the bigger card and if you have a faulty adapter, the SD Card won't be read by the unit. Try a different Adapter if one is handy. Otherwise purchase a new one at any Superstore, Walmart, Futureshop, Best Buy.

Here are some additional steps to make sure your maps are working correctly:

Question: Does your unit take the big or the small card?

If it takes the big card, make sure you have inserted the small card in the big card first (the big card is just an adapter).
Restart your unit and see if you see the maps now.

Question: Is your SD card inserted properly?

SD CARD: Make sure you have pushed it firmly in the slot.
Micro-SD Card: Align the notch on the chip with the notch in the bay. Flip the cage down and slide it towards you to lock.
Restart your unit and see if you see the maps now.

Question: What scale are you currently zoomed to?

Zoom in and see if you see the black symbols. If you see the black symbols you are seeing our maps.

Question: Is the unit reading the SD card?

Go to Map Setup>Map Information and confirm that our maps are being read by the unit and that they are enabled.
Different GPS units will have different settings so you may need to consult the manual to find the correct option to view the installed maps.

Question: Did you send “anything” (like way points or tracks) to your SD card?

If you did, you might have overwritten the card with “no maps”, by having the “maps” box selected in MapSource/BaseCamp.
No fear, if you have your SD card registered, you can rebuild the card.

Note: Some of our map products have direct address routing which allows you to search for an address similar to city navigator.

Routable Products

  • BC: Not Supported
  • VIBC: Not Supported
  • AB: Direct Address Routing Supported
  • SK: Not Supported
  • MB: Direct Address Routing Supported
  • ON: Direct Address Routing Supported
  • NS: Direct Address Routing Supported
  • NB: Direct Address Routing Supported
  • NL: Direct Address Routing Supported
  • AC: Direct Address Routing Supported
  • ABBC: Direct Address Routing Supported except BC
  • Western Canada: Direct Address Routing Supported except BC and SK

When creating a route you should always adjust your routing settings on the unit.

If your having trouble creating a route, you may need to use the track feature to draw the track and then convert it to a route in Basecamp.

To search for an LSD point within our GPS maps you must know the Quarter section of the Legal Subdivision.

LSD values are read as:

11 = Quarter of legal subdivisions (LSD)
27 = Section
74 = Township
25 = RGE
W5 = West of the 5th Meridian

Searching On the GPS for LSD locations.
1.) Click the Where To or Find function on your unit.

2.) Enter in the QuarterSection - Section - TWP - RGE


3.) You should see Results for the Section Searched.

4.) Select the LSD area you are searching for.

  • troubleshooting.txt
  • Last modified: 2020/08/28 15:46
  • by admin